Marketing Resources

Why is my Google Review Not Showing?

Taylor Dove
Mar 7, 2024

Help! My Google Reviews are Not Showing Up!

We’ve all been there—scrolling through Google Reviews late at night as we try to decide on a place to eat, stay, or hang out with friends. As consumers, we know the value of reviews in our decision-making processes.

As business owners, you should also know the pitfalls of ignoring reviews and not responding to them promptly. Building brand loyalty and a good online reputation is crucial for business success–without it, your business will miss out on more than just reviews and likes.

If you haven't confirmed that your Google reviews are showing up properly, it might be causing you pain in the present.

So, are you ready to start showing up in Google searches, reaching your potential customers, and getting one step closer to building relationships with your customers?

What is Google My Business?

Creating a Google My Business (GMB), now called Google Business Profile (GBP) account, allows business owners to manage their profiles on Google. This tool can improve SEO, generate leads, and handle customer and client reviews, photos, and questions.

Growing your number of reviews helps you see what's working well and what needs improvement in your business, helping you connect with your customers. This contact point is becoming increasingly important in a world of growing digital interactions. However, as with any online tool, you may encounter bugs and issues. 

For many business owners, a common issue is missing or delayed reviews. If you’ve ever asked yourself, "Why is my Google review not showing up?" the answer may surprise you.

What Happened to My Inactive GBP? 

Uh-oh, your Google Business Profile (GBP) has been inactive for too long. Now what? Thankfully, Google offers a form to contact Google Support and request your profile be reinstated.  

Google Temporarily Disabled My Reviews 

Sometimes, Google may temporarily disable reviews when its team can't meet traffic demands. During the peak of COVID-19, Google had to stop reviews temporarily because it was overwhelmed and short-staffed.

In addition to missing Google reviews, have you noticed an issue with your customers' inability to leave new reviews or with your inability to respond to existing reviews? Though frustrating, Google suggests waiting it out.

How to Navigate My Google Business Profile

Is your GMB listing brand new? First, congratulations! You’re on your way to using a fantastic tool to help your business grow.

This is your chance to encourage your customers to leave reviews and continue to focus on gaining more customers. Google suggests verifying your GBP and then reminding your customers to review every chance you get!

Pro tip: Respond quickly and efficiently, even to negative reviews, to continue building customer relationships and increasing your position in search results.

Outdated Google Business Profile Affecting My Reviews 

One of the most common reasons for missing reviews in Google is inaccurate information on your profile. This could include an outdated address, business name, or missing critical information.

Inaccurate or outdated information may prevent customers from leaving a review, so if they aren't showing up on your profile, chances are they aren't being left.

Do I Have a Duplicate Profile on Google?

A duplicate profile makes it difficult for Google to know where the “real” information lives, so a double profile will prevent customers from leaving reviews on Google. Addressing this issue ASAP and ensuring only one profile for your business exists. 

Has your business moved recently? If so, this could also affect Google reviews. If your business moves but keeps the same name, Google may not automatically move the reviews to your new location. To remedy this, you can use Google’s form to report issues. 

 


All business owners should use Google My Business. It's free and helps engage customers, generate leads, and increase online visibility. While bugs may pop up occasionally, most problems are simple to fix, so don't get discouraged and continue focusing on managing your account.

Discover more about SEO's importance for your business with our expert insights. As always at Molo, we’re here to assist you at any point in your business journey and would love to hear from you. Don’t be a stranger!

 

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